Effective Date: 13 May 2025
Company: HiveCliq (Pty) Ltd
Location: Registered in South Africa, servicing clients globally

By engaging with HiveCliq (Pty) Ltd (“we”, “us”, or “our”), you (“the Client”) agree to the following terms and conditions across all services. These terms are legally binding and apply whether the engagement was confirmed via email, signed agreement, or payment.

1. GENERAL TERMS

• All services are provided on a best-effort basis. While HiveCliq aims to deliver professional, performance-focused work, we cannot guarantee specific results, including rankings, traffic, leads, or revenue.
• All intellectual property created by HiveCliq remains our property until final payment is made in full.
• Payment constitutes agreement to the terms outlined herein and in your official proposal or service agreement.
• We reserve the right to update these terms with 14 days’ notice.

2. WEB DEVELOPMENT SERVICES

A. SaaS Website Subscription (WordPress / Webflow)

• Website packages are billed on a monthly subscription basis.
• Local clients will be billed via Payfast, international clients via PayPal.
• Subscriptions are payable in advance and renew monthly.
• Annual pricing review applies and is effective on each anniversary of your initial sign-up.
• Non-payment will result in automatic suspension of your website until payment is received.
• Clients can cancel with 30 days’ written notice, after which the website will be taken offline. A downloadable static copy can be provided upon request.

B. Once-off Website Projects

• All once-off web projects require a 70% non-refundable deposit to begin.
• The remaining 30% is due upon final sign-off, before the website is launched.
• Delays in content or approvals from the client may affect project timelines.

3. DIGITAL MARKETING SERVICES

• All marketing services (including SEO, ads, content, funnels, and email marketing) are billed monthly in advance.
• Payment must be made via Payfast (local) or PayPal (international).
• A 3-month minimum contract applies to all marketing retainers unless stated otherwise in writing.
• Failure to pay by the due date results in suspension of campaigns and services without warning.
• Reports and deliverables will only be shared if the account is in good standing.
• HiveCliq does not guarantee performance outcomes from advertising platforms or algorithms, including Google, Meta, TikTok, LinkedIn, or others.

4. ZOHO SYSTEMS IMPLEMENTATION

• Zoho consultation, setup, training, and automation services are quoted based on scope and must be paid 100% upfront before work begins.
• HiveCliq is not liable for any data loss, Zoho system downtime, or software updates that affect functionality.
• Ongoing Zoho support and system changes may be billed separately unless under a service agreement.

5. AI SaaS SERVICES

• AI solutions (including ManyChat, n8n, Make.com, integrations, and automation) are assessed and quoted based on client requirements.
• All AI services must be paid in full upfront.
• HiveCliq is not responsible for external tool outages, updates, or limitations of third-party APIs.
• AI flows are tested prior to delivery, but HiveCliq cannot guarantee uninterrupted service due to the dynamic nature of AI tools.

6. CANCELLATION, REFUNDS & TERMINATION

• Services paid in advance are non-refundable.
• Cancellations must be submitted in writing to HiveCliq with a minimum of 30 days’ notice for monthly services.
• HiveCliq reserves the right to terminate any service or client relationship for non-payment, abuse, or breach of terms.

7. LIABILITY & DISCLAIMERS

• HiveCliq (Pty) Ltd shall not be held liable for any indirect, incidental, or consequential damages or loss of income resulting from the use of our services.
• Clients remain responsible for verifying and approving all final deliverables.
• HiveCliq is not responsible for downtime caused by external hosting providers, domain registrars, or email providers.

8. GOVERNING LAW

These terms are governed by the laws of the Republic of South Africa, with international disputes subject to applicable laws in the client’s country of residence, where enforceable.

9. CONTACT

If you have any questions about these Terms & Conditions, please contact us via our website contact page