Effective Date: 13 May 2025
Company: HiveCliq (Pty) Ltd
Website: https://www.hivecliq.online

1. Introduction

At HiveCliq, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, engage with our services, or communicate with our team. We are committed to compliance with the Protection of Personal Information Act (POPIA) in South Africa and General Data Protection Regulation (GDPR) internationally.

2. What Information We Collect

We may collect the following types of information:

• Name, email address, phone number, and business information (when you complete a form or request a consultation)

• Website usage data via analytics tools (e.g. IP address, browser type, pages visited, etc.)

• Communication history when you contact us via email or other channels

3. How We Use Your Information

Your data is only used for:

• Responding to your inquiries

• Delivering our services and support

• Sending you marketing emails (only if you opt in)

• Improving our website and user experience

• Internal analytics and service optimization

We will never sell your data to third parties.

4. How We Protect Your Data

HiveCliq uses encryption, secure platforms, and industry-standard procedures to protect your personal data. Access is restricted to authorized team members only.

5. Data Storage and Retention

Your data is stored on secure, third-party platforms such as Zoho, Google Workspace, and CRM tools that comply with data protection laws. We retain your information only as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations.

6. Your Rights

You have the right to:

• Request access to your personal data

• Request correction or deletion of your data

• Withdraw consent to receive marketing communications

• Lodge a complaint with a data protection authority

To exercise your rights, please make use of our contact page.

7. Cookies

We use cookies to improve your experience on our site. You can modify your browser settings to block cookies if you prefer.

8. Third-Party Services

We may link to third-party tools (e.g., Calendly, Payfast, PayPal) which have their own privacy policies. HiveCliq is not responsible for how these platforms manage data once you leave our site.

9. Changes to This Policy

We may update this Privacy Policy occasionally. You will be notified via our website if any major changes are made.

10. Contact Us

For questions or requests regarding your data, please make use of our contact page.